FAQ

Emergency SUPPORT – 24/7

support@nyaysaathi.com

Frequently Asked Questions

We understand that taking legal help online can raise a lot of questions — and that’s okay. At NyaySaathi, we aim to keep things transparent and simple. Whether you’re booking a video consultation or posting a legal issue publicly, we want you to feel confident and informed every step of the way. Here are some of the most commonly asked questions to help you better understand how the platform works.

01

General Questions

Is the consultation paid or free?

Video consultations are paid, and the fee depends on the individual lawyer you choose. However, if you’re just looking for legal suggestions, you can post your issue publicly or anonymously on the platform — lawyers can then respond with free advice and guidance.

Are the lawyers rated?

Yes. Every lawyer on NyaySaathi is rated by users who have had consultations with them. After each meeting, users can submit a rating and even report any misconduct, ensuring accountability and trust on the platform.

What if the lawyer doesn’t attend the meeting or fails to resolve my doubts?

If the lawyer misses the meeting or your doubts remain unresolved, we offer a second consultation with a trusted NyaySaathi-verified lawyer at no extra cost. Our goal is to ensure that you leave with clarity, not confusion.

What is the refund policy?

If you’re unsatisfied after your initial consultation, you can request a follow-up with a NyaySaathi lawyer. If you’re still not satisfied after that, you can request a refund. Refunds are reviewed based on the issue and reason submitted, and we do our best to ensure fair outcomes for users.

A vibrant question mark made from colorful circular blocks on a yellow background, symbolizing curiosity and inquiry.

02

questions about meeting lawyers, booking slots, and how the process works.

How do I book a video consultation with a lawyer?

Browse through available lawyers, and choose one based on their profile, experience, user ratings, and your legal issue. Pick a time slot and confirm your booking. You’ll receive a video link for the meeting — no apps or emails needed.

Can I choose the lawyer myself?

Yes, you have complete freedom to choose a lawyer based on location, rating, experience, and specialization. You can also view detailed profiles to help you decide.

What if I need legal documents or follow-up?

Some lawyers offer drafting or follow-up services after the consultation. You can directly coordinate with the lawyer during your meeting or through the chat option available post-session.

Are meetings private and secure?

Absolutely. All consultations are encrypted and confidential. Your privacy is our priority, and no meeting is recorded or shared without your permission.

Woman participating in a virtual meeting, taking notes during a video conference on a laptop.

03

Community & Public Features

What happens when I post a case publicly?

Your post becomes visible to other users and lawyers on the platform. People can react, only lawyers can comment, or suggest legal routes. You can post anonymously if you prefer not to reveal your identity.

Can lawyers respond to my public case post?

Yes. Verified lawyers on NyaySaathi often respond to public or anonymous posts with free guidance or comments, helping you understand your next legal steps without any charge.

Can lawyers respond to my public case post?

Yes. Verified lawyers on NyaySaathi often respond to public or anonymous posts with free guidance or comments, helping you understand your next legal steps without any charge.

Is there a benefit to sharing my case publicly?

Sharing your case can help spread awareness, gather support, and even attract legal help from lawyers browsing public cases. It’s also a great way to help others learn from your experience.

Close-up of a businessman signing a contract at an office desk.

Quick Service On Emergency SUPPORT – 24/7

Connect with verified lawyers for expert advice on your legal issues and community-driven support.

support@nyaysaathi.com